At Factory Direct Line, we value your trust and aim to provide a smooth and transparent shopping experience. If you’re not completely satisfied with your purchase, our return policy is designed to ensure an easy and convenient process.

Eligibility for Returns:

• Items must be returned within 30 days of delivery.
• Products should be unused, unworn, and in their original condition with all tags attached.
• Custom or personalized items are not eligible for returns unless they are defective or damaged.

Return Process:

1. Initiate a Return: Contact our customer support team via email or phone to request a return authorization.
2. Prepare Your Package: Securely pack the item(s) in their original packaging. Include the receipt or proof of purchase.
3. Ship Your Return: Send the package to the return address provided by our team. Please note that customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.

Exchanges:
We offer exchanges for the same product in a different size or color, subject to availability. To request an exchange, please contact our support team.

Damaged or Defective Items:
If you receive a damaged or defective item, please notify us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost to you.

For any questions or concerns about our return policy, feel free to reach out to us. At Factory Direct Line, we’re here to make things right and ensure your satisfaction with every purchase.