At Factory Direct Line, we are committed to providing a seamless and reliable shipping experience for all our customers. Below, you’ll find details about our shipping policies, including processing times, delivery options, and more.

Processing Time:

• Orders are processed within 2-3 business days after payment confirmation.
• Custom or personalized orders may require additional processing time, which will be communicated during purchase.

Shipping Methods & Delivery Times:
We partner with trusted shipping carriers to ensure timely delivery. Estimated delivery times are as follows:

• Standard Shipping: 5-7 business days
• Express Shipping: 2-4 business days
• International Shipping: 7-14 business days

Shipping Costs:

• Free standard shipping is available for all orders.

Order Tracking:
Once your order is shipped, you will receive a confirmation email with tracking details to monitor the delivery status.

International Shipping:
We proudly ship worldwide. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the customer’s responsibility.

Lost or Delayed Shipments:
While we strive to deliver orders promptly, delays may occur due to factors beyond our control, such as weather conditions or customs processing. If your order is delayed or lost, please contact our customer support team for assistance.

Damaged Packages:
If your package arrives damaged, please report it to us within 48 hours of delivery. Provide photos of the damage, and we will work to resolve the issue promptly, either by offering a replacement or a refund.

For additional questions or concerns regarding our shipping policy, feel free to contact us. At Factory Direct Line, we’re dedicated to delivering your jackets with care and efficiency, ensuring a positive shopping experience every time.